Compliance with the confidentiality of user data in accordance with the requirements of the Personal Data Protection Law Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”) is one of the fundamental principles of the company’s operations. To meet GDPR requirements and protect personal data, our company commits to using the necessary resources for this purpose. This privacy policy describes what types of data we collect, how we use the personal information obtained when using the site. More information on the terms of use of the site and all possible payment methods for goods and services provided can be found on the Terms of Use page.
1. What is GDPR?
Starting from May 25, 2018, the General Data Protection Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) known as GDPR (General Data Protection Regulation) came into force. The regulation stipulates that any company or operator processing personal data is required to apply new requirements and transparently provide information on data processing methods.2. Why is the processing and collection of personal data required?
Considering the requirements of GDPR and the obligations to ensure the protection of your personal data stored in our database, we hereby inform you that they are used solely for the purpose of implementing our relationships with the company's customers: ordering, selling, order processing, delivery, customer service.3. What personal data is subject to processing?
We collect information to provide the most convenient use of our services. Mainly, the data that can be considered personal is obtained directly from you when you perform the following actions:- create an account or purchase goods on our website (in this case, it refers to such personal data as name, contact phone number, email address, payment method, bank card details, etc.);
- request assistance from our customer support service (this may be, for example, a phone number);
- fill out contact forms or request any information from us (for example, an email address);
- participate in contests and surveys or participate in other events organized by us, for which information about you may be required. However, we also collect additional information when providing you with Services to ensure the necessary quality level. These collection methods may not be so obvious, so we would like to explain what they may involve and how they are carried out (considering that they may change).
4. How do we use the information obtained?
According to Regulation (EU) 2016/679 and the current legislation of the Republic of Moldova, personal data relates exclusively to the relationship between our company and the targeted person (customer). We strive to ensure maximum confidentiality of the information obtained and use it only for the purposes for which it was collected. We use your personal data for the following purposes:4.1. To communicate with customers
a) Access to the site – when visiting the site www.varavara.md, some information in the form of server logs (log files) is automatically saved each time a web page or its individual files are opened. Each data packet includes information such as the web page from which the transition to our site occurred, IP address, date and time of access, client's web request, HTTP response code, volume of data transferred, browser type, platform type. b) Determining location – using the IP address, we can determine the geographical location of the internet user. After the current session ends, we do not store the IP address for location tracking purposes.c) Customer account – when registering a new account on the platform www.varavara.md and filling out the questionnaire fields, your personal data will be saved in our database. At any time, you can request the deletion of this information and your account. When placing an order on our site, the entered information will be processed to successfully complete the purchase.d) Order processing – We use the personal data saved in your account to process requests.4.2. Data for communicating with customers
We may contact you directly or through a third-party service provider regarding products or services you have purchased from us or subscribed to, for example, to provide you with service messages. We may also contact you to offer additional services that we believe may be of interest to you, if you consent to this, or if it is permissible based on legitimate interests. Such consent is not a mandatory condition for purchasing our goods or services. Possible means of communication with you:- email;
- text messages (SMS);
- phone calls;
- automated phone calls or text messages.
4.3. To comply with requests from legal or other governmental authorities
We cooperate with the state and law enforcement representatives and private individuals to comply with laws and ensure their enforcement. We disclose information about you to the state or law enforcement representatives and private individuals if we consider it necessary to protect our property and rights or the property and rights of third parties, to ensure public or personal safety, or to prevent or stop activity that we consider illegal. To the extent permitted by law, we will take reasonable steps to notify you if we are required to provide your personal information to third parties in the context of legal proceedings.4.4. To perform web analytics using Google Adwords/Analytics services
We use various web analytics tools from partners such as Google, Yandex, to collect information about your interaction with our website or mobile applications, including pages visited, the site you came from, time spent on each page, operating system and web browser used, as well as network and IP address information.4.5. To receive cookies
To improve our Services, we use cookies that allow us to identify you on subsequent visits to our website. Each cookie can only be used by the corresponding service provider (for example, Google in the case of Google Analytics). The information collected through cookies may be transferred to the service provider and stored on its servers in a country different from your country of residence. Although the collected information does not include personal details such as name, address, payment data, etc., it is used by the service provider and transferred to other parties in accordance with the provider’s privacy policy.4.6. For third-party websites
Our website contains links to third-party websites. We are not responsible for the privacy policies or content of such sites and recommend reading the privacy statements on each website you visit.4.7. For displaying targeted advertising
You may receive targeted advertisements or interest-based offers based on your actions on our web pages and other websites, as well as based on the products you currently own. These offers will be displayed on web pages in the form of changing product banners. We also cooperate with third-party organizations that manage advertising on our web pages and other websites. Our partners may use various technologies, such as cookies, to collect information about your actions and show you advertisements based on your interests and pages visited, as well as to evaluate the effectiveness of advertising.5. Recipients of personal data
Recipients of personal data are required to comply with the requirements of current legislation. Access to personal information or its transfer may be granted to:- Employees of our company for the purpose of registering new customers or processing an order;
- Company partners;
- Payment/banking service providers;
- Marketing research service providers;
- Promotion and advertising service providers;
- IT service providers;
- Other government or legal organizations for the initiation of a criminal case.
